Menew Privacy Policy

Depending on how you use Menew, we may collect the following information.

Menew may use your information to:

• Create and manage your account
• Process and fulfil creative orders
• Understand your creative requirements
• Communicate with you about your orders
• Deliver files and creative work
• Manage revisions and approvals
• Process payments
• Provide customer support
• Improve our website and services
• Maintain platform security
• Prevent fraud, misuse or unauthorized activity
• Send important service-related communications
• Send promotional communications where permitted

Files you upload to Menew may contain business, brand or other confidential information.

We use these files primarily to fulfil the creative services you request.

Your files may be accessed by the Menew team or creative professionals assigned to your order when necessary to complete the work.

Menew's operating model may involve a combination of internal creative leads and vetted external creatives for production and capacity.

You should only upload information and materials that you are authorized to share with Menew.

Menew may share information with third-party service providers that help us operate our business, such as providers for:

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information when required to do so by applicable law, legal process or a valid governmental request.

When you place an order, Menew may share relevant project information and files with the creative professional or production team assigned to your order.

We aim to limit access to information to what is reasonably required to complete the specific project.

Menew takes reasonable measures to protect your information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, platform or online transmission can be guaranteed to be completely secure.

We may retain your information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Keep order and payment records
• Handle customer support
• Resolve disputes
• Prevent fraud and misuse
• Meet legal, tax or regulatory requirements

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and operational requirements.

Menew may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Measure marketing and website activity

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Menew may occasionally send information about new services, offers, updates or other promotional content where permitted by applicable law.

You can unsubscribe from promotional emails using the unsubscribe option included in those communications.

We may continue to send essential service communications, such as order updates, payment confirmations and account-related messages.

Menew may use third-party tools and services to operate the platform, including payment, storage, communication, analytics and creative-production tools.

The Menew website may also contain links to third-party websites.

Menew is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing their respective privacy policies before providing information to them.

Menew may use AI-assisted tools as part of its creative and operational workflows.

These may include tools used for:

• Brief clarification
• Creative suggestions
• Auto-tagging
• Brand-compliance checks
• Other production or workflow automation

Our product blueprint includes AI-assisted briefing, template suggestions, brand-compliance checks and request tagging as potential platform workflows.

Where third-party AI tools are used, information may be processed according to the applicable provider's terms and privacy practices.

When using Menew, you are responsible for ensuring that you have the right to provide any information, images, videos, logos, documents or other materials that you upload.

Please do not upload sensitive personal information that is not necessary for completing your creative project.

Depending on applicable law, you may have rights relating to your personal information, including the right to request:

• Access to certain information we hold about you
• Correction of inaccurate information
• Deletion of certain information
• Information about how your information is being used

To make a privacy-related request, contact Menew through the contact details provided on our website.

We may need to verify your identity before processing certain requests.

Menew is intended for businesses, professionals, creators and other users who are legally permitted to use our services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Menew may update this Privacy Policy from time to time.

When we make changes, we will publish the updated policy on this page and update the Last Updated date.

Your continued use of Menew after an updated Privacy Policy is published will be subject to the updated policy.

If you have questions about this Privacy Policy, your personal information or how Menew handles your data, please contact us through the contact information provided on the Menew website.