Menew Refund Policy
Last Updated: 19/09/2026
At Menew, we create custom digital creative work based on the brief, requirements and references provided by the customer.
Because every order involves dedicated creative resources, refunds are subject to the terms below.
1Cancellation Before Work Begins
If you request cancellation at least 1 hour before work is scheduled to begin on your order, you may be eligible for a full refund.
If work has already started, any refund will be handled according to the provisions below.
2Revisions
If you are not satisfied with the initial delivery, you can request 3 revisions.
Our team will make reasonable changes to bring the deliverable in line with the original brief and agreed scope.
Revisions are intended to refine the original work. A completely new concept, changed requirements or additional deliverables may be treated as a new request.
350% Satisfaction Refund
We want you to be satisfied with the work delivered by Menew.
If, after all applicable revision rounds have been completed, you are still not satisfied with the final output, you can request a refund of 50% of the amount paid for that order.
To qualify for the 50% Satisfaction Refund:
- The request must relate to the original brief and agreed scope.
- All applicable revision rounds must have been completed.
- The customer must remain dissatisfied with the final output.
- The refund request must be submitted before the order is approved or closed.
* The 50% satisfaction refund applies to the affected order only.
4Requests Outside the Original Brief
A refund will not normally apply where dissatisfaction results from requirements that were not included in the original brief.
For example, if a customer changes the creative direction, requests a completely different concept, adds new deliverables or changes the purpose of the project after production has started, the request may be treated as additional work.
5Customer Delays
Delivery timelines may change when Menew is waiting for information, feedback, approvals, files or other materials from the customer.
Such delays do not automatically qualify for a refund.
6Duplicate Payments
If you are accidentally charged more than once for the same order, please contact Menew support with the relevant payment and order details.
Once the duplicate payment is verified, the duplicate amount will be refunded.
7Subscription Plans
Subscription payments and credits are subject to the terms of the specific subscription plan.
Cancellation of a subscription does not automatically result in a refund for services or credits that have already been used.
8How to Request a Refund
To request a refund, contact Menew Support and provide:
- Order ID
- Registered email address
- Reason for the refund request
- Relevant details about the order
Menew will review the request and communicate the applicable resolution.
9Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to payment-provider processing timelines.
Not happy with the final output?
We’ll give you the applicable revision rounds to get it right. If you're still not satisfied after all revisions, Menew will refund 50% of your order amount.
The refund applies when the request is within the original brief and scope and is made before the order is approved or closed.